Contact NBA Store Customer Service
NBA Store Phone Numbers and Emails
Toll-Free Number:
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(855) 438-0683
Customer Service:
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(904) 685-7839Outside of US
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(866) 746-7622
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(212) 457-3120
NBA Store Emails:
How to Contact NBA Store Customer Service?
Most Popular Number:
| Total calls: 4 561 | Issues resolved: 236 | Last call: Jan 9, 2025 |
NBA Store Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
NBA Store Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call NBA Store is 8554380683. 79% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as NBA Store may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
NBA Store Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call NBA Store is 8554380683. 79% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as NBA Store may ask you for the following information to identify you as a customer: order id or tracking no, phone number or first and last name.
People call NBA Store mainly because of return/ replace, request for information, shipping and delivery.
38% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact NBA Store is customerfirst@nbastore.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
NBA Store Website:
NBA Store Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
545 Fifth Ave
New City, NY, US 10017
Mailing Address:
NBA Store
c/o Fanatics
Greengate Manchester
M24 1FD United Kingdom
NBA Store Customer Service Reviews
Dont understand why shipping is charged sometimes and other times not shouldnt be that way. And when you call customer service, they never know the answer and have to keep putting you on hold.
Plus needed a copy of my receipt and was unable to give it to me and just told me I would not be charged for things it showed I would be charged for. Very confusing.
I am very frustrated. You dont know when you order items how long it will take before they arrive.
The information only states how long the delivery takes after it is sent. I ordered two jerseys to take to my grandsons in Switzerland on October 13. Once I got the arrival info, one jersey wasnt going to arrive until after I left for Europedespite ordering on Sept 27. I waited for 1/2 an hour on hold before speaking to a customer service agent.
He was very helpful and that jersey has arrived. However, the other one has been sitting in processing for a week and isnt isnt scheduled to arrive until 10/11. I spent 45 min on hold today waiting to talk to customer service, despite being told it would be a 10 min wait. I finally hung up and called back and was told their customer service office wasnt open.
It was shortly after 2:00 pm!
Please help!
I am willing to pay expedited to have the other jersey get here in time. Or to cancel the order and have a new one sent out expedited service.
How Good is NBA Store's Customer Service?
Summary of NBA Store Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call NBA Store?
Shipping and Delivery Question:
- Sent me wrong size a second time
- “Not shipped”
- “Delay”
Return/ Replace Question:
- “Return”
- “Return error”
- “Exchange”
Request for Information Question:
- “Looking for item”
- “Question about an order”
- “Help with my purchase”
Activation/ Cancellation Question:
- “Cancel order”
- “A canceled order without my approval”
- “Need to cancel order”
Product/ Service Question:
- “To find my order and then I’m told the product was out of stock so why wasn’t I told that 2 weeks ago when I ordered the product”
- “Problem with order”
- “Upset customer”
Payments and Charges Question:
- “Wrong payment”
- “Coupon code”
- “Overcharged”
Refund Question:
- “Refund”
- “Refund issue”
- “Haven't received my refund”
Account Question:
- “Code”
- “Unable to sign in”
- “Login is not working correctly”
Cards Question:
- “Gift Card issues”
- “Frustrating can't find my e-card”
- “Have a gift card have questions”
Website/ Application Question:
- “Website issue checking out”
- “NBA app for streaming”
- “Website cost issue”
Staff Question:
- “Customer service”
- “Walk in store services”
- “Cut off service while I'm payed for subscription”
Employment Question:
- “JOB”
Other Question:
- “Why my pay pay tax”
- “Problem w order”
- Expedite order
Compare NBA Store Customer Service To
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